Frequently Asked Questions
 

What is needed to make a reservation?
What is my final payment due?
Can I make payments for my holiday?
What time is check in / out?
What do I need to check in?
What if I need to cancel or change my reservation?
How do I get confirmation of the reservation?
Do you have a lost and found?
What do we do on checkout?
How many guests can stay at a property?
Can my pets stay?
Does the property have heating or airconditioning?
Does the property have a kitchen?
Does the property have a linen & towels provided?
Are the properties cleaned daily?
Are there cleaning supplies in the property?
Is smoking allowed?
Parking for extra cars or buses?
How long has Snow Escape Holidays been in business and is it licensed?
What are your office hours?
Is there transport to the ski resorts from my accommodation?
 


What is required to make a reservation?
When you find the holiday home of your choice,you can either reserve the property online or speak with a member of our Reservations Team at 1300 916 454. When making your reservation, we require a 50% deposit. The remaining balance or the final payment is processed 60 days prior to check-in and is non-refundable at that point.

When is my final payment due?
Final payment is processed 60 days prior to check-in.

Does the total include all fees?
Yes, the total includes the cleaning fee and processing fee.

Is the home, town house or apartment I see on the Internet the one I get?
Yes, unlike some holiday rental companies, we rent the specific property you see in full detail on our website. We believe that this is the best way to ensure you will be happy with your Jindabyne accommodation.
For Thredbo Alpine Apartments and Riverside cabins please see description notes.


Can I make payments towards my reservation?
Yes. After your initial 50% deposit, you can make payments up until 60 days before check-in, when the balance on your reservation is due. To make payments, you can contact our Accounting Team
at 1300 916 454.


When is check-in and checkout time?
Check-in time is after 3 p.m. Since we want to ensure everything is in good working order to make your stay enjoyable, please note that you will have access to your property at that time.

Again, to ensure that everything is pleasant and enjoyable for those arriving after your departure, we ask that you please depart the property and return the keys to our office before 10 am on the date of your check out.

What do I need to Check In?
If you have returned your completed Holiday Rental Agreement you only have to produce a valid photo ID and a credit card for your security pre-authorisation. If your signed agreement has not been returned, we will fill in the Holiday Rental Agreement at our office. This can take longer.


What is your change/cancellation policy?

Changes - If you change your reservation, a $200 change of reservation fee plus any tariff change with the new dates. No changes can be accepted within 60 days of your arrival.
Cancellations - If a reservation is cancelled more than 60 days prior to arrival - full refund less $200 cancellation fee.
If a reservation is cancelled within 60 days of your arrival - no refunds.
AirBnB Reservations - We use the AirBnB "Super Strict 60" policy. Please refer to AirBnB for terms and conditions.

We suggest you have Travel Insurance for your holiday.


How will I receive my confirmation and arrival instructions from Snow Escape Holidays?
All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain  snowescapeholidays.com.au to your list of accepted email addresses.

You will receive a reservation confirmation email within 3 hours of making your reservation. Expect a second email with a list of attractions and activities for the area.

An "E-Signature Document" containing our Holiday Rental Agreement will be sent a few days before arrival. It must be completed prior to arrival.
You will then receive a courtesy phone call 24 hours before your arrival with directions to our office for key collection.

If you have not received these emails and you have adjusted your spam filters, please contact our Guest Services Team at 1300 916 454.


Do you have a lost and found?
Yes. If you leave something behind on your visit and we find it, we can arrange to have it shipped back to you. For more details, contact our Guest Services Team at 1300 916 454.  

What will we be responsible for when we check out?
We just ask that you lock all windows and doors turn lights & heaters off and return your key to our office.

How many people are allowed to stay in each home?

Due to Council and Fire Regulations -Total Guests cannot exceed the number quoted in each property description. Exceeding this number will result in forfeiture of all monies and eviction from the property.

Do you allow pets?
Although we at Snow Escape Holidays are pet lovers, we cannot allow pets in our holiday properties.

Is there air conditioning and heat?
All of our holiday homes, town houses and apartments have heating. Some are air conditioned. Please refer to the property description.

Is there a fully equipped kitchen in the holiday homes, town houses and apartments?
Yes, every holiday home, town house and apartment has a fully equipped kitchen. Please refer to each individual property page for a specific list of kitchen and home amenities.

Are linens and towels provided?
Yes, there are luxury linens and towels provided in each home. All bedding is provided and 3 x bath sheets are supplied to bed double, queen and king

Are the holiday homes cleaned daily?
No, our homes are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge.
A mid-stay clean includes changing all sheets and towels, cleaning the bathrooms and kitchen area, vacuuming and dusting, and refreshing your bathroom, kitchen and cleaning products.


Are there cleaning supplies?
Unlike most agencies we do not supply “Starter Packs” of toilet paper, dishwashing tablets, laundry detergent etc. You will have enough of these things to last your entire stay. If you should run out just call our housekeeping staff (1300 916 454) and they will deliver more.
There is a mop, broom, dustpan, vacuum, iron and ironing board in the property. Our homes also include a washing machine, dryer, dishwasher (most properties).


Are the properties non-smoking?
Yes, all of our properties are non-smoking.

Is parking available for multiple cars, buses or trailers?
If you and your group will be arriving with more than two vehicles, or any oversized vehicles, please call our Guest Services Team in advance of your arrival to inquire about the parking availability for the home you have rented. Also, please inform any guests who might be visiting for the day or evening that parking is very limited. Typically, parking is not available at the properties for buses or trailers.
Please contact our Reservations or Guest Services teams if you need to make specific parking arrangements.


How long has Snow Escape Holidays been in business?
Snow Escape Holidays was established in 2009. We are also a full service real estate agency under the Ray White corporate name. We are members of local, state and national holiday rental managers’ associations; tourism groups; chambers of commerce; and other groups. 

Is Snow Escape Holidays licensed?
Yes, we are licensed by NSW Department of Fair Trading as a real estate agency. All monies collected is deposited into our Government protected Trust Fund.

What are your office hours?
Our office hours are from 9 a.m. to 5pm during winter 7 days. Summer hours are Mon – Fri 9 a.m to 5 p.m. Summer Saturday 10 a.m. to 2 p.m. Closed Sunday's in the summer months.

How close are the homes and apartments to area attractions?

In Jindabyne, our properties are a 30 minute drive to the ski resorts. Jindabyne properties are located within a 5 minute drive to the main Jindabyne shops and restaurants. Each vacation home’s property page includes a map indicating its specific location.

Is there transportation to ski resorts and other attractions?
Contact our Guest Services Team at 1300 916 454 to discuss the options available in your holiday home destination.