Answers to your most asked Questions

How do online reservations work?

With Snow Escape Holiday's online reservation system you can:

•    Check availability and rates

•    Quickly compare multiple properties

•    Select the property you want to reserve

•    Make Reservation and Pay Online

If you have any questions about online reservations, please contact us at

1300 916 454 or (02) 64561991

What I do I need to make an online reservation?

When you find the property of your choice you can book the property online, or call us at (02) 64561991. When making your reservation we require a 50% deposit. The remaining balance is processed 60 days prior to check-in during the winter season and 30 days in the summer months.

We accept the following credit and debit cards

Is the property I see on the internet the one I get?

Yes, we rent the specific property you see in full detail on our website. All of properties are unique and

 what you see is what you get.

What time is check in and check out?

Because of the difficulty with the cleaning process and the number of properties we have we require the following times especially during the busy winter period. Our staff will contact you just prior to your holiday commencing to confirm a time of arrival and let you know where our office is.

Properties will be available for Check-in at 3:00 PM. Check- out time is 9:30 AM. 

What if I need to cancel my holiday?

If the cancellation is made more than 30 days(Summer)/60 days(Winter) prior to the arrival date, the guest will be charged a cancellation fee of 25% of total rental. If a guest cancels a reservation within 30 days(Summer)/60 days(Winter) to the arrival date, the guest will forfeit the full payment amount if Snow Escape Holiday's is unable to re-rent the property. Failure to make final payment within 30 days(Summer)/60 days(Winter) of the arrival date will result in cancellation of the booking without refund.

IF YOU HAVE TRAVEL INSURANCE YOU MAY BE COVERED

How do I receive my holiday confirmation and details of key pickup?

Payment confirmation and arrival instructions will be sent via email.  You willl receive a reservation confirmation including directions and arrival instructions via email shortly after making your reservation. Any special requirements will also be on this message.

 If you have not received these messages within 12 hours, please contact us at our office on

(02) 64561991

What about cleaning my property?

Each property is cleaned before you arrive. We ask that you leave the property in neat and tidy with any rubbish placed in the outside rubbish bins provided. You can request a Mid-stay Clean at an additional charge.

Can I smoke in my holiday property?

NO, all of our properties are Non-Smoking. 

Do I need to bring linen for my holiday?

If you are staying in a budget property you can elect to bring your own linen. You should include sheets, pillow cases, towels, tea towels and bath mats. All doonas, blankets and pillows are supplied. You may also elect to hire your linen for your holiday.

All our other properties have full linen included with bath sheets.

Can I bring my pet?

NO  pets are not allowed to stay in our properties with the exception of authorised seeing eye dogs and our specialised

"pet friendly" properties. Unfortunatly no visiting pets are allowed.

 So if your friend has a pet please tell them to leave them at home!

How will I get into my holiday property?

You will be notified of your key pick up point with your confirmation email.

Our office is located right next to the Post Office in Jindabyne. One of our staff will also make personel contact just prior to your holiday to confirm a suitable time of arrival and advise where our office is. This way your holiday starts off easy and organised!

How safe are my details on your website?

Although we are located here in Jindabyne,

 we utilise one of the worlds best holiday rental reservation platfroms from the USA.

Don't worry with our encrypted SSL certificate... Your details are safe..

Can I get a discount on lift tickets or lessons?

How about ski or snowbaord rental?

During winter when you reserve your property don' forget to ask about discounted ski & snowboard rental.

You may also qualify for discounted lift and lesson tickets at Thredbo and Perisher

What about Travel Insurance in case I cancel my holiday?

We recommend Travel Insurance to help protect you against loss of personal belongings, public liability and cancellation fees. Please refer to your policy inclusions for details of coverage.

CLICK THE LINK BELOW FOR A QUOTE