Answers to your most asked Questions

How Do Online Reservations Work?

With Snow Escape Holiday's online reservation system you can:

•    Check availability and rates

•    Quickly compare multiple properties

•    Select the property you want to reserve

•    Make Reservation and Pay Online

If you have any questions about online reservations, please contact us at

1300 916 454 or (02) 64561991

What is Required to Make a Reservation?

When you find the property of your choice you can book the property online, or call us at (02) 64561991. When making your reservation we require a 50% deposit. The remaining balance is processed 60 days prior to check-in during the winter season and 30 days in the summer months.

We accept the following credit and debit cards

Is the Property I See on the Internet the One I Get?

Yes, we rent the specific property you see in full detail on our website. All of properties are unique and what you see is what you get.

When is Check-in & Check-out Time?

Because of the difficulty with the cleaning process and the number of properties we have we require the following times especially during the busy winter period. Our staff will contact you just prior to your holiday commencing to confirm a time of arrival and let you know where our office is.

Properties will be available for Check-in at 3:00 PM. Check- out time is 9:30 AM. 

Do You Offer Travel Insurance?

We recommend Travel Insurance to help protect you against loss of personal belongings, public liability and cancellation fees. Please refer to your policy inclusions for details of coverage.

Did you know that taking out travel insurance at the time of payment on your holiday package will cover you should you be unable to travel prior to your departure due to certain unforeseen circumstances outside of your control ?

Cancellation and Refund Policy?

If the cancellation is made more than 30 days(Summer)/60 days(Winter) prior to the arrival date, the guest will be charged a cancellation fee of 25% of total rental. If a guest cancels a reservation within 30 days(Summer)/60 days(Winter) to the arrival date, the guest will forfeit the full payment amount if Snow Escape Holiday's is unable to re-rent the property. Failure to make final payment within 30 days(Summer)/60 days(Winter) of the arrival date will result in cancellation of the booking without refund.

How Will I Receive my Confirmation and Arrival Instructions?

Payment confirmation and arrival instructions will be sent via email.  You willl receive a reservation confirmation including directions and arrival instructions via email shortly after making your reservation.  If you have not received these emails, please contact us at

(02) 64561991

Are the Properties Fully Equipped?

Yes, all properties have fully equipped kitchens, and all towels & linens are provided. Please note that some of our budget properties do not include linen and towels. This is clearly marked on our website. If you do not wish to bring your own linen we can arrange a rental of linen although beds will not be made up.

What Cleaning Services are Available?

The property is cleaned before you arrive and after you depart. You can request a Mid-stay Clean at an additional charge.

Are the Properties Non-Smoking?

Yes, all of our properties are Non-Smoking. 

Are pets allowed?

No pets are allowed to stay in our properties with the exception of authorised seeing eye dogs.  No visiting pets either.

How will I get into the property?

You will be notified of your key pick up point with your confirmation email.

Our office is located right next to the Post Office in Jindabyne. One of our staff will also make personel contact just prior to your holiday to confirm a suitable time of arrival and advise where our office is. This way your holiday starts off easy and organised!

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